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JW Marriott Santo Domingo receives three awards in first year of operation

JW Marriott Hotel Santo Domingo has received three awards for customer service after just one year of operations. The luxury hotel set at the heart of the capital of the Dominican Republic is the only JW Marriott property in the Caribbean, and it was awarded by the AAA, the JW Marriott brand and the leading travel website TripAdvisor.com

JW Marriott Santo Domingo receives three awards in first year of operation

The JW Marriott Hotel Santo Domingo in the Dominican Republic has received three major customer services awards, despite having only been opened for 12 months.

The JW Marriott brand’s only hotel in the Caribbean was honoured by the AAA, the leading travel website TripAdvisor, and the JW Marriott brand itself.

The luxury hotel was awarded with the title of No. 1 in Guest Satisfaction for 2015 from a collection of customer surveys; AAA certification from the American Automobile Association that classified it as a 4-diamond hotel, the only one in Santo Domingo; and the Best Hotel in Santo Domingo based on reviews from travellers and members of TripAdvisor.com.

Nigel Cook, General Manager of the JW Marriott Hotel Santo Domingo expressed his joy and gratitude to everyone who contributed to the earning of these prestigious accolades:

"I want to thank all of our guests for their loyalty to JW Marriott Hotel Santo Domingo. The contributions of their experiences and comments have collectively helped us achieve these recognitions and awards,

I also want to thank all of the ladies and gentlemen who proudly work as part of the JW Marriott family and who are dedicated in serving our guests to the highest standard daily. Investing in quality associates and providing a unique approach to service is a pay off, but success is never final."

JW Marriott Santo Domingo opened to holidaymakers in August, 2014 with 150 guest rooms, and an array of upscale facilities including two executive floors; gourmet restaurants including the Winston Grill & Patio restaurant, Bar Vertigo, and a snack bar; a swimming pool and a fitness centre; a grand ballroom; and a platform with a glass floor that has been built over Winston Churchill Avenue and offers panoramic views of the city below.

Santo Domingo is the capital of the Dominican Republic, divided by the Ozama River. Steeped in history, the city features old Victorian houses, tree-lined streets, and casinos. Visitors can visit historic monuments and attractions such as Columbus's Lighthouse, where the famous explorer's remains are buried; the open caves of the Parque Nacional Los Tres Ojos; and the National Aquarium.

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