Palace Resorts Test Satisfaction Levels of Caribbean Holidays Provided
Palace Resorts has chosen the Market Metrix LLC real-time satisfaction survey system to enhance the experience of its guests enjoying Caribbean holidays at the group's luxury properties across Mexico and the Caribbean.
Leading company, Palace Resorts, which specialises in providing luxury resorts for Caribbean holidays, has chosen to work with Matrix Metrix to enhance their customer satisfaction.
Palace Resorts will be using the Market Metrix real-time satisfaction survey system which will derive insights from feedback left by guests staying at the company’s Caribbean hotels and improve loyalty and company financial results.
The results will then be incorporated into the daily work flow of staff members of the Caribbean resorts to enhance the service and overall experience for tourists enjoying their holidays in the Caribbean.
President of Palace Resorts, Jose Chapur, said: "We were looking for the leading provider of guest satisfaction measurement for hotels and resorts, and wanted to benchmark our competitors to help identify our market strengths and weaknesses. Market Metrix offers the best combination of technology, expertise and service to meet our needs and will help us maintain and advance our leadership position."
At the end of their Caribbean holidays, guests will provide feedback in their native language about their complete experience at the resort including the guest rooms, dining, leisure and entertainment facilities, spa and other amenities. The results will enable resort managers to improve problem areas, allocating help where needed whilst keeping within the strict budget requirements.
"Palace Resorts is dedicated to providing its guests with an outstanding experience and the highest quality service, and we are delighted to support their goals with our advanced guest intelligence solution," said the CEO of Market Metrix, Robert Honeycutt.
Palace Resorts provides five-star luxury accommodation for Caribbean holidays across a number of destinations including Cancun, Isla Mujeres, Riviera Maya, Cozumel and Riviera Nayarit in Mexico and Punta Cana in the Dominican Republic.
The company has recently celebrated the opening of the first ever all-inclusive Hard Rock Hotel & Casino in Punta Cana.
Market Metrix LLC is a leading industry specialist who provides guest and employee feedback systems to the worldwide hospitality sector.
Talk to a specialist
Call 020 7644 1770 to speak with our award-winning travel consultants.
Opening hours 09:00 - 19:00 GMT
Popular Holidays In Caribbean and Costa Rica Browse all
Delight in the best Cuba has to offer with this stunning beach and city twin centre holiday
- Add Havana half-day tour from £49pp, taking in Revolution Square, Malecón and the UNESCO World Heritage Site of Old Havana
- Iberostar Tainos is designed in the style of a traditional Caribbean village with two-storey bungalows that comprise spacious and elegant rooms
- Enjoy a historic stay in Havana at the NH Capri Hotel, which opened in 1957 and was initially run by the mafia
Relish the timeless charms of Cuba from the comfort of Cuba’s most cutting edge hotels
- Stay at two of Cuba’s most cutting edge hotels, bursting with modern comforts
- Relish an all-inclusive beach retreat, boasting an overabundance of facilities
- Explore Havana’s charismatic, timeless and bustling streets
Soak up the history and culture in Havana before a luxurious stay at one of Varadero's most stunning beachfront resorts
- Rooftop swimming pool and jacuzzi at Parque Central where you can look over the spectacular city of Havana
- Bella Vista sits on Varadero's pristine stretch of beach with 24-Hour all-inclusive services
- Endless range of facilities and activities for the perfect stay in your beachfront paradise
- Discover Havana’s timeless, charismatic and bustling streets with a Havana city tour
A couples' special - enjoy the perfect mix of history, local culture and laidback beach retreat for the perfect romantic Cuban experience.
- Enjoy all kind of the Spa treatments, water and land sports at Blau Varadero
- Fantastic views to the ocean from the modern and elegant rooms with balcony or terrace
- The perfect location of Blau Varadero beside the pristine sandy beach
Combine exploring the old dimes of Havana with a refreshing beach retreat in Vardero on an unforgettable twin centre...
Take a holiday to the Caribbean resort of Cancun in Mexico. In the magnificent Moon Palace Cancun you will be perfectly...
Discover the cultural and historical treasures of Havana as you're treated to 5-star service at the Iberostar Parque...
A holiday at the Dominican Republic's Punta Cana is highly recommended for several reasons. Find out for yourself why so...
Come to the beautiful island of Barbados and feel the magic of the Caribbean sun. Seven rejuvenating days in the...
You can enjoy all the aspects of this charming island, as the elegant eco-friendly property is located near all the...