Palace Resorts Test Satisfaction Levels of Caribbean Holidays Provided
Palace Resorts has chosen the Market Metrix LLC real-time satisfaction survey system to enhance the experience of its guests enjoying Caribbean holidays at the group's luxury properties across Mexico and the Caribbean.
Leading company, Palace Resorts, which specialises in providing luxury resorts for Caribbean holidays, has chosen to work with Matrix Metrix to enhance their customer satisfaction.
Palace Resorts will be using the Market Metrix real-time satisfaction survey system which will derive insights from feedback left by guests staying at the company’s Caribbean hotels and improve loyalty and company financial results.
The results will then be incorporated into the daily work flow of staff members of the Caribbean resorts to enhance the service and overall experience for tourists enjoying their holidays in the Caribbean.
President of Palace Resorts, Jose Chapur, said: "We were looking for the leading provider of guest satisfaction measurement for hotels and resorts, and wanted to benchmark our competitors to help identify our market strengths and weaknesses. Market Metrix offers the best combination of technology, expertise and service to meet our needs and will help us maintain and advance our leadership position."
At the end of their Caribbean holidays, guests will provide feedback in their native language about their complete experience at the resort including the guest rooms, dining, leisure and entertainment facilities, spa and other amenities. The results will enable resort managers to improve problem areas, allocating help where needed whilst keeping within the strict budget requirements.
"Palace Resorts is dedicated to providing its guests with an outstanding experience and the highest quality service, and we are delighted to support their goals with our advanced guest intelligence solution," said the CEO of Market Metrix, Robert Honeycutt.
Palace Resorts provides five-star luxury accommodation for Caribbean holidays across a number of destinations including Cancun, Isla Mujeres, Riviera Maya, Cozumel and Riviera Nayarit in Mexico and Punta Cana in the Dominican Republic.
The company has recently celebrated the opening of the first ever all-inclusive Hard Rock Hotel & Casino in Punta Cana.
Market Metrix LLC is a leading industry specialist who provides guest and employee feedback systems to the worldwide hospitality sector.
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