Rated 4.7 of 5
Holidays in Mexico and Cancun
Secrets Capri Resort, Mexico
I am writing to you after returning from the above hotel, booked with your company. I felt it necessary to write and tell you of the excellent service I received by on of your team.
I only booked my holiday about 6 weeks ago I was looking for somewhere special to go to celebrate my anniversary. After trawling through numerous brochures and making endless calls, I telephoned your office and was greeted by a FAITH DOUGLAS.
I was so please Faith booked my holiday. Not only was she pleasant, but honest in her thoughts and review of this hotel (this is quite rare). Having traveled all over the world on both business and pleasure, it was important the right holiday was booked. Having been to Mexico on a number of occasions also meant that I was looking for something just the bit different and special.
Faith delivered in every way. From answering simple questions to arranging/confirming details with the hotel. To be honest. I was a little dubious about the hotel as it had recently opened and the reviews over the internet were mixed. The photos were standard and I really was looking for a true picture of what it would be like. Faith reassured me and it was only when I set foot in the hotel did I realise that it was a first class resort. Everything about the holiday was special. The hotel itself was superb. I found it hard to fault much ( very hard for me!). The dining experiences were fantastic with great food and drinks. The best of all was probably the service. I have NEVER had such good service anywhere in the world! I know that on All Inclusive, everything is included but we felt it necessary to tip after every meal as it was that good!
To summarise, it was only down to Faith that I booked this hotel for my Anniversary. It was everything she said it would be (and more!). She must be a valuable member of your team and if there are any sales awards I think she should get it. It was a refreshing change to deal with someone who truly cared, rather than just another voice at the end of the phone. My experience was a good one with The Holiday Place and I will definitely be using you next time.
Mexico and Cancun Holidays Browse all
The perfect family holiday in Mexico with plenty of opportunities for fun activities
- Located on the north side of Cancun by Puerto Juarez just 20 minutes by car from the airport
- Enjoy the Mexican, European and American delicious cuisine combined with fabulous atmosphere
- Fun for the whole family with activities for all ages
Let the Caribbean sunshine make you glow from the inside out when you stay at Cancun's Golden Parnassus resort - a truly luxurious all inclusive retreat where you'll be wanting for nothing.
- Take advantage of the superb facilities and enjoy a range of activities including water sports, mini golf and tennis
- Ideal location set by a beautiful white sand beach in Cancun with sweeping views of the Mexican Caribbean
- A luxury all inclusive resort offering a relaxing adults-only environment ideal for a pampering beach holiday or romantic honeymoon
Use up to $2000 resort credit to indulge in spa treatments, golf sessions or a selection of excursions that will make your Cancun holiday truly unforgettable.
- Duran Duran in concert at Moon Palace on 29th December (tickets additional cost)
- Winner of the Trip Advisor 2015 Travellers Choice Award
- Enjoy the impressive $2000 Resort Credit per booking that you can spend on golf, spa treatments, dolphin swims, visit to Chichen Itza, Express Tour of Tulum, Family fun days out at the Wet 'N' Wild Waterpark and much more
- Whether you are looking for an active holiday or a relaxing break, Moon Palace Resort is an ideal destination for travellers of all ages
A secluded location at a beautiful all inclusive resort designed for adults only is perfect for a taste of romance enhanced by Mayan wonder
- Enjoy 24 hour room service, pool and beach waiter service, six swimming pools, water sports and more
- Experience fine dining and gourmet cuisine with a choice of nine restaurants
- Relax in style at this all-suite luxury resort situated on a white sand beach
Life doesn't get much better than a stay in the Riviera Maya, just a heart beat away from the awe-inspiring Tulum pyramids
- Go for the Unlimited-Luxury Experience at one of Mexico's most coveted all-inclusive resorts
- The FREE Unlimited Connectivity app allows guests to make local calls, send messages, emails and surf the web over the hotel's Wi-Fi. It's even possible to book Spa treatments, plan romantic dinners, check the resort map, book activities and more
- All-inclusive facilities include 9 restaurants, 7 bars, a private beach, 2 pools and more
The ideal romantic setting for honeymooners and lovers to enjoy an adults only haven
- The Adults only resort promises great parties and is just 20 minutes from the nightlife of Cancun
- Unwind at the lavish Secrets Spa by Pevonia® complete with 17 massage rooms and a hypnotherapy circuit
- Unlimited-Luxury® concept offering exceptional all-inclusive privileges
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