Rated 4.7 of 5
Holidays in Mexico and Cancun
Secrets Capri Resort, Mexico
I am writing to you after returning from the above hotel, booked with your company. I felt it necessary to write and tell you of the excellent service I received by on of your team.
I only booked my holiday about 6 weeks ago I was looking for somewhere special to go to celebrate my anniversary. After trawling through numerous brochures and making endless calls, I telephoned your office and was greeted by a FAITH DOUGLAS.
I was so please Faith booked my holiday. Not only was she pleasant, but honest in her thoughts and review of this hotel (this is quite rare). Having traveled all over the world on both business and pleasure, it was important the right holiday was booked. Having been to Mexico on a number of occasions also meant that I was looking for something just the bit different and special.
Faith delivered in every way. From answering simple questions to arranging/confirming details with the hotel. To be honest. I was a little dubious about the hotel as it had recently opened and the reviews over the internet were mixed. The photos were standard and I really was looking for a true picture of what it would be like. Faith reassured me and it was only when I set foot in the hotel did I realise that it was a first class resort. Everything about the holiday was special. The hotel itself was superb. I found it hard to fault much ( very hard for me!). The dining experiences were fantastic with great food and drinks. The best of all was probably the service. I have NEVER had such good service anywhere in the world! I know that on All Inclusive, everything is included but we felt it necessary to tip after every meal as it was that good!
To summarise, it was only down to Faith that I booked this hotel for my Anniversary. It was everything she said it would be (and more!). She must be a valuable member of your team and if there are any sales awards I think she should get it. It was a refreshing change to deal with someone who truly cared, rather than just another voice at the end of the phone. My experience was a good one with The Holiday Place and I will definitely be using you next time.
Mexico and Cancun Holidays Browse all
Stay close to all the action in a fabulous resort that's part of a beautiful ecological reserve and sits right next to Xcaret, Cancun's number one theme park.
- This resort is a fantastic choice for an exciting family holiday that you will never forget, why not make it extra special by upgrading to visit the amazing Xcaret Park (extra charges apply)
- Limitless all-inclusive fun and thrills for everyone in a beautiful eco-reserve facing a glorious beach
- Enjoy access to 11 Restaurants and 10 Bars catering to every taste and occasion & access to 7 glorious Swimming Pools including 1 at Royal Level, 1 salt water pool only for adults and 1 children's pool
Unwind and relax on a pristine beach knowing your kids are enjoying endless endless activities, designed especially for them at the Treasure Island Water Park
- Up to two kids go free on selected dates
- Enjoy a film at the onsite private cinema
- Dine at a wide range of 10 restaurants & 11 bars
- Make a splash at Treasure Island Water Park
Enjoy sweeping ocean views from your room, indulge in unlimited inclusions and soak up the best of Cancun at an unforgettable resort
- Set on a pristine stretch of private white sand fringing the Caribbean Sea, in the popular hotel district of the city
- Every luxury is included in the package - top-shelf spirits, gourmet meals, snacks and a great programme of day and night activities, including various water-sports
- Boutique-style guestrooms with ocean views and luxury amenities
Use up to $2000 resort credit to indulge in spa treatments, golf sessions or a selection of excursions that will make your Cancun holiday truly unforgettable.
- Duran Duran in concert at Moon Palace on 29th December (tickets additional cost)
- Winner of the Trip Advisor 2015 Travellers Choice Award
- Enjoy the impressive $2000 Resort Credit per booking that you can spend on golf, spa treatments, dolphin swims, visit to Chichen Itza, Express Tour of Tulum, Family fun days out at the Wet 'N' Wild Waterpark and much more
- Whether you are looking for an active holiday or a relaxing break, Moon Palace Resort is an ideal destination for travellers of all ages
A secluded location at a beautiful all inclusive resort designed for adults only is perfect for a taste of romance enhanced by Mayan wonder
- Enjoy 24 hour room service, pool and beach waiter service, six swimming pools, water sports and more
- Experience fine dining and gourmet cuisine with a choice of nine restaurants
- Relax in style at this all-suite luxury resort situated on a white sand beach
Escape and indulge yourself at the recently opened Secrets The Vine, a haven of natural beauty and elegance on the shores of the Yucatan Peninsula
- Unlimited-Luxury® privileges include gourmet dining at 6 restaurants, a poolside grill, a cafe and unlimited top-shelf spirits at 6 bars and lounges
- Enjoy complimentary green fees at the nearby Playa Mujeres Golf Club
- Stay in an adults only ultra deluxe beachside haven in the heart of Cancun sure to provide the perfect base for a great holiday
- Signature element of wine with a winery including over 3000 varieties of wine.
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