Rated 4.7 of 5
Holidays in Cuba
Commendation Letter Regarding Damien O'Brien
Further to our conversation yesterday, this email is sent to express our appreciation at the service we've received from Damien O'Brien, i.e. from the initial booking enquiry about the holiday to the final details received through the post. Damien realised that we are repeat guests to Cuba through The Holiday Place and ensured we continue to do business with you.
Damien has been instrumental in securing us an additional 30kg luggage allowance, which will enable us to take gifts for children in Cuba. However, this commendation letter is not just about the additional allowance but also the exceptional customer service skills he demonstrated. An example of this was his regular emails informing me that he was still in communication with Cubana trying to get them to agree our request for additional luggage allowance. This I believe was outside his remit but he however took it upon himself to ensure he secured a favourable result on our behalf.
Please accept this commendation letter on behalf of my partner and I for the exceptional service we received from Damien O'Brien and please express our sincere thanks to him for a job well done.
Regards and thank you for your attention in this matter.
Cuba Holidays Browse all
A superb combination of great accommodation and exciting activities make this resort one of Cuba's hottest properties
- Enjoy a complimentary Cultural Presentation
- Previous winner of the Trip Advisor Certificate of Excellence, and ranked in the top 5 Hotels in Varadero
- Full range of Spa treatments for a more relaxing break, or a selection of water and land sports to choose from for the more active traveller
- Couples can benefit from a free bottle of sparkling wine and a romantic dinner for two, plus a 30 min massage per couple
Stay at a Havana hotel brimming with history then head off to a brand-new beachfront resort in Varadero
Relish the timeless charms of Cuba from the comfort of Cuba’s most cutting edge hotels
- Stay at two of Cuba’s most cutting edge hotels, bursting with modern comforts
- Relish an all-inclusive beach retreat, boasting an overabundance of facilities
- Explore Havana’s charismatic, timeless and bustling streets
A couples' special - enjoy the perfect mix of history, local culture and laidback beach retreat for the perfect romantic Cuban experience.
- Enjoy all kind of the Spa treatments, water and land sports at Blau Varadero
- Fantastic views to the ocean from the modern and elegant rooms with balcony or terrace
- The perfect location of Blau Varadero beside the pristine sandy beach
Ideal for trendy couples - stay at a chic and sleek hotel in the heart of vibrant Havana and then move on the shores of Cuba's most famous beach.
- Get the honeymoon package with late check out, turn down service, room upgrade and more
- Enjoy a full range of Spa treatments, water and land sports at Blau Varadero
- Be swept away by the amazing views of Havana from Capri's rooftop pool
The unlimited heaven of tranquility in a perfect setting
- Iberostar Parque Central Hotel is a great base to discover Havana's historic Old Town.
- Activities throughout the day at Iberostar Varadero Hotel , including aerobics, archery, basketball, beach volleyball, football, kayaking and more.
- The luxurious 5 star accommodation ensures a comfortable adventure.
Combine colourful and vibrant Havana with a relaxing summer 2017 beach holiday in an award winning resort on the shores of Varadero
- Book early and benifit from huge early bird summer discounts!
- Discover Havana by day visit the historial sites and by night you can listen to live music or dance to the Salsa beat
- Enjoy complimentary pool-based dive courses on offer for beginners and experience one free daily dive at the Royalton Hicacos
- Three freshwater pools including four whirlpools and signature swim-up pool bar at Royalton Hicacos ensure an unforgettable holiday
Varadero is a showpiece of Cuba's natural beauty; stunning white beaches, turquoise waters and clusters of lofty palm...
Soak up the history of Havana as well as the magnificence of Varadero beach on an unforgettable twin centre holiday to...
One of Havana’s most historically popular mafia-run hotels of the 50s, the Capri is a legendary property with over...
Get the best of Havana and Varadero with this fabulous combination of city and beach in two of Cuba's finest hotels, the...
If you want to really feel Cuba's beating heart and pulsating rhythms, this is one of the best for an unforgettable...
Searching for a charming beach retreat with a twist? Why not head to Cuba and enjoy a stunning all-inclusive beach...
This 1920s colonial house is surrounded by lush vegetation and terrace areas and boasts a stunning array of antiques,...
Beyond its sober elegance of Mudejar roots and the presence of round arches and red clay tile roof, it is known for its...
Look out onto the day to day life of Havana's streets from the Casa Santy's balconies, with its great location and a...
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