Rated 4.7 of 5
Holidays in Cuba
Commendation Letter Regarding Damien O'Brien
Further to our conversation yesterday, this email is sent to express our appreciation at the service we've received from Damien O'Brien, i.e. from the initial booking enquiry about the holiday to the final details received through the post. Damien realised that we are repeat guests to Cuba through The Holiday Place and ensured we continue to do business with you.
Damien has been instrumental in securing us an additional 30kg luggage allowance, which will enable us to take gifts for children in Cuba. However, this commendation letter is not just about the additional allowance but also the exceptional customer service skills he demonstrated. An example of this was his regular emails informing me that he was still in communication with Cubana trying to get them to agree our request for additional luggage allowance. This I believe was outside his remit but he however took it upon himself to ensure he secured a favourable result on our behalf.
Please accept this commendation letter on behalf of my partner and I for the exceptional service we received from Damien O'Brien and please express our sincere thanks to him for a job well done.
Regards and thank you for your attention in this matter.
Cuba Holidays Browse all
Relax on one of the best beaches in the world and enjoy the endless fun this the All Inclusive iberostar tainos
- Relax and unwind at the onsite spa with a variety of treatments and massages on offer
- Enjoy non-motorised watersports including: windsurfing, sailing and snorkeling
- Experience the all-inclusive delights with a choice of four restaurants and five bars
Explore two different sides of Cuba with excellent range of facilities and entertainments
- Explore downtown Havana and enjoy a comfortable and relaxing stay in your legendary Havana Hotel
- Be swept away by the amazing panoramic views of Havana from Capri's rooftop swimming pool
- Enjoy non-motorised watersports including: windsurfing, sailing and snorkeling at Iberostar Tainos
A couples' special - enjoy the perfect mix of history, local culture and laidback beach retreat for the perfect romantic Cuban experience.
- Enjoy all kind of the Spa treatments, water and land sports at Blau Varadero
- Fantastic views to the ocean from the modern and elegant rooms with balcony or terrace
- The perfect location of Blau Varadero beside the pristine sandy beach
Relish the timeless charms of Cuba from the comfort of Cuba’s most cutting edge hotels
- Stay at two of Cuba’s most cutting edge hotels, bursting with modern comforts
- Explore Havana’s charismatic, timeless and bustling streets
- Relish an all-inclusive beach retreat, boasting an overabundance of facilities
Ideal for trendy couples - stay at a chic and sleek hotel in the heart of vibrant Havana and then Stay next to Cuba's famous Varadero beach
- Blau Varadero offers something for everyone with as little or as much as you want to do on offer including a spa
- Exclusive Couples offer - Welcome Cocktail, 1 hour free Wifi Access in Havana plus a bottle of wine on arrival, 30-minute massage and a Romantic Dinner in Varadero
- Be swept away by the amazing views of Havana from Capri's rooftop pool
Combine colourful and vibrant Havana with a relaxing beach holiday in an award winning resort on the shores of Varadero
- Book early and benifit from huge early bird summer discounts!
- Discover Havana by day visit the historial sites and by night you can listen to live music or dance to the Salsa beat
- Enjoy complimentary pool-based dive courses on offer for beginners and experience one free daily dive at the Royalton Hicacos
- Three freshwater pools including four whirlpools and signature swim-up pool bar at Royalton Hicacos ensure an unforgettable holiday
One of Havana's most historically popular mafia-run hotels of the 50s, the NH Capri is a legendary property with over...
Combine exploring the old dimes of Havana with a refreshing beach retreat in Vardero on an unforgettable twin centre...
Travel to one of Cuba's hidden touristic gems, Varadero, where stretches of secluded beach await you at Blau Varadero....
Get the best of Havana and Varadero with this fabulous combination of city and beach in two of Cuba's finest hotels, the...
If you want to really feel Cuba's beating heart and pulsating rhythms, this is one of the best for an unforgettable...
Beautifully perched on the panoramic Mensura Hill, surrounded by striking greenery, this blessed and secluded natural...
Explore the many entertaining sites of the famous Varadero beach in Cuba, while enjoying a peaceful 10-day getaway at...
This all-inclusive resort plays host to one of the finest white sandy beaches in the world. The luscious coral reef is...
Club Kawama depicts a traditional hacienda type atmosphere, but in actual fact it's an All Inclusive resort. Beautifully...
This enchanting villa hotel is surrounded by exuberant tropical plants and is perfectly located in a high point towering...
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