Rated 4.7 of 5
Holidays in Cuba
Commendation Letter Regarding Damien O'Brien
Further to our conversation yesterday, this email is sent to express our appreciation at the service we've received from Damien O'Brien, i.e. from the initial booking enquiry about the holiday to the final details received through the post. Damien realised that we are repeat guests to Cuba through The Holiday Place and ensured we continue to do business with you.
Damien has been instrumental in securing us an additional 30kg luggage allowance, which will enable us to take gifts for children in Cuba. However, this commendation letter is not just about the additional allowance but also the exceptional customer service skills he demonstrated. An example of this was his regular emails informing me that he was still in communication with Cubana trying to get them to agree our request for additional luggage allowance. This I believe was outside his remit but he however took it upon himself to ensure he secured a favourable result on our behalf.
Please accept this commendation letter on behalf of my partner and I for the exceptional service we received from Damien O'Brien and please express our sincere thanks to him for a job well done.
Regards and thank you for your attention in this matter.
Cuba Holidays Browse all
Escape to the simply stunning warm waters of Varadero beach
- Unwind with a massage or chill out in the Jacuzzi and relish in the relaxed, adults-only ambience
- Enjoy a wide range of activities, including watersports, tennis, dance lessons and entertainment
- Enjoy an all-inclusive deal offering Italian and Cuban cuisines, 7 bars and a disco
Escape to Cuba's sunkissed sands and enjoy what Starfish Varadero has to offer for an amazing price!
- Varadero History and Nature Tour Included
- Located on one of the best beaches in Varadero
- Excellent selection of 4 restaurants, 3 a la carte and a choice of 4 bars
Ideal for trendy couples - stay at a chic and sleek hotel in the heart of vibrant Havana and then move on the shores of Cuba's most famous beach.
- Get the honeymoon package with late check out, turn down service, special room upgrade and other services
- Full range of Spa treatments for a more relaxing break at Blau Varadero, or a selection of water and land sports to choose from for the more active traveller
- Be swept away by the amazing panoramic views of Havana from Capri's rooftop swimming pool
Feel the intoxicating Latin vibe in Havana and relax on the sun-kissed sands of Varadero beach.
- Memories Miramar Hotel operates a free of charge shuttle bus to the centre of Havana so guests can enjoy the best of the wonderful City's attractions
- Blau Varadero offers fantastic eating and drinking options 24 hours a day and for the health conscious there are various wellness options
- Added extras for couples include a welcome cocktail, private check-in and complimentary massages
Combine colourful and vibrant Havana with a relaxing summer 2017 beach holiday in an award winning resort on the shores of Varadero
- Book early and benifit from huge early bird summer discounts!
- Discover Havana by day visit the historial sites and by night you can listen to live music or dance to the Salsa beat
- Enjoy complimentary pool-based dive courses on offer for beginners and experience one free daily dive at the Royalton Hicacos
- Three freshwater pools including four whirlpools and signature swim-up pool bar at Royalton Hicacos ensure an unforgettable holiday
An unforgettable holiday experience combining the vibrant life of Havana and the relaxing beach at Varadero
- Upgrade to The Royalton Hicacos Diamond Club and benefit from personalized check in, exclusive beach area, room service 24 hours and much more
- Benefit from the multiple swimming pools and a wide variety of non-motorised water sports in Varadero
- Couples can enjoy little 'extras' at Melia Habana Hotel, offering a sparkling wine and chocolates on arrival
Varadero is a showpiece of Cuba's natural beauty; stunning white beaches, turquoise waters and clusters of lofty palm...
This fabulous holiday package starts you off with a 3-night stay at the elegant and modern memories miramar in Havana's...
Get the best of Havana and Varadero with this fabulous combination of city and beach in two of Cuba's finest hotels, the...
Kick off your Cuba holiday with a stay at one of Havana's most elegant hotels where you will enjoy 3 quiet nights safely...
Discover the cultural and historical treasures of Havana as you're treated to 5-star service at the Iberostar Parque...
Fancy a charming and adventurous holiday? Why not try our twin centre package that allows you to explore the contagious...
Are you searching for an adventurous holiday filled with culture, authenticity and charm? Then why not enjoy a twin...
Beyond its sober elegance of Mudejar roots and the presence of round arches and red clay tile roof, it is known for its...
Beautifully perched on the panoramic Mensura Hill, surrounded by striking greenery, this blessed and secluded natural...
Pernik Hotel is a comfortable tourist hotel located in a quiet green area near downtown Holguin. This hotel is close to...
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