Banyan Tree Samui, Thailand providing guests with a smartphone at check-in
Banyan Tree Samui has taken the meaning of luxury and pampering to the next level by handing out hotel guests a smartphone along with their room keys during check-in. Offering free and unrestricted international calls as well as 4G Internet, the sophisticated devices are set to provide customers with a superior level of comfort and security.
Taking a step further in the world of technology and hospitality, Banyan Tree Samui has set itself apart by developing an innovative offer that is set to attract millions of techies around the globe. The Thai hotel is now providing guests with a smartphone upon arrival. During check-in, customers are handed the devices along with their room keys and they can make the most of them until the end of their stay.
With the aim of surprising and delighting visitors, the phones offer free and unrestricted international telephone calls and 4G Internet, as well as access to a host of resort features. From browsing restaurant menus to searching for fun daily activities or simply reading tips for sightseeing around the island of Koh Samui, guests will be able to find myriad of information useful to their Thailand experience.
Remko Kroesen, Banyan Tree Samui's general manager has stated the hotel is confident the innovation will provide visitors with a greater level of comfort and security:
"Often the first thing guests want to do is call home and tell family they arrived safe and sound. They can do that immediately here. The last thing you want to do after a long flight is run around looking for a SIM card."
Growing in popularity and demand, wellness travel has evolved and transformed into an 800 billion dollar industry. Offering the traditional comforts of a spa is no longer enough to meet discerning travellers’ needs. This is why the smartphone initiative has been deemed a clever strategy by the brand’s specialists.
Kroesen says the most popular feature of the smartphone at the resort is the "Villa Host" function. Each guest is assigned a Villa Host, who will contact them ahead of arrival to take requests and lay the groundwork for their vacation. The Villa Host runs through the phone’s features at check-in. After, if guests need, they can call "Villa Host” for room service, housekeeping, to hire a car or even to ask for translations or local advice.
Another amazing feature that comes with the devices is how they enable connectivity through Wi-Fi hotspots no matter where a guest travels on the island. When elaborating on this remark, Executive Assistant Manager, Haruethai Maneerat declared:
"You could be in a coconut plantation or watching the sunset from a beach, and you can still take a picture and send it home.”
Finally the Banyan Tree Samui smartphones are also a source of security and guidance for tourists. The mobiles’ hotspot work in tandem with the GPS and provides a safety net for guests who might get lost exploring the island. Moreover, the devices are user-friendly and can be programmed for English, Russian, Chinese, German or French.
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