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Hotel Mockingbird Hill in Jamaica Awarded Prestigious Hospitality Assured Certification

  • 23-May-12 17:38
  • Jamaica
  • Breaking Travel News

The Hotel Mockingbird Hill in Jamaica has earned the Hospitality Assured (HA) certification for providing business excellence and a high level of service within the tourism and hospitality industry. The 10-room luxury property is set within a lush and tropical setting on the Caribbean island and offers luxurious eco-friendly Jamaica holidays for travellers seeking a relaxing and tranquil exotic escape.

Hotel Mockingbird Hill in Jamaica Awarded Prestigious Hospitality Assured Certification

The Hotel Mocking Bird Hill in Jamaica has been recognised for its excellence in business and service and has been awarded the Hospitality Assured (HA) certification.

The boutique property is a fantastic destination for eco-friendly Jamaica holidays and it has now been awarded one of the most sought-after certifications in the tourism and hospitality industry.

Hospitality Assured is a certification programme that is owned by the Institute of Hospitality in the United Kingdom and promotes service and business excellence in companies within the tourism and hospitality sector such as hotels, resorts, airports, healthcare and educational organisations.

Hotel Mockingbird Hill also recently received acclamation in the Caribbean Tourism Organisation’s Excellence in Sustainable Award contest.

 Restaurant Mille Fleurs at Hotel Mocking Bird Hill
Image by: mockbrd, on Flickr

The director of human resources for The Caribbean Tourism Organisation, which oversees the HA programme in the Caribbean, Bonita Morgan, stated: “I am heartened that businesses like Hotel Mocking Bird Hill are realising the tremendous benefits to be derived from Hospitality Assured certification. We look forward to many more Caribbean tourism businesses taking advantage of the programme to help improve service quality and increase customer loyalty.”

Barbara Walker, the co-owner of Hotel Mockingbird Hill, explained how the training programme helped the team realise what was holding them back and it forced them to break down the process of achieving their goals into smaller achievable steps.

“If our review process led us to the conclusion that some procedures needed modification, these were arrived at through group discussion and consensus,” Ms. Walker commented. “It is a long and ongoing process and it helps when one has a team that enjoys good relations amongst themselves and can openly engage in the dialogue to evaluate guests comments, engage in a positive and critical analysis and come up with ideas for improvements.”

 View of Hotel Mocking Bird Hill's Pool
Image by: mockbrd, on Flickr

The new certification further highlights Hotel Mockingbird Hill as one of the most luxurious Jamaica hotels.

Nestled upon 6.5 acres in the lush, topical hillside in Port Antonio, the eco-chic property is a fantastic choice for tranquil holidays in Jamaica.

The 10-room hotel has dedicated staff who are on hand to ensure guests are made to feel welcome at all times and the breathtaking views overlook the majestic Blue Mountains and the sparkling turquoise Caribbean Sea.

The Jamaica hotel uses natural materials everywhere and the locally-made furniture has been produced using bamboo and tropical woods from sustainable forests. The guest rooms are naturally-lit and spacious and feature modern amenities, and facilities include an award-winning organic restaurant, a bar, and a swimming pool.

During holidays to Jamaica tourists can visit the white sand beaches of Frenchman’s Cove, refresh under the cascading Reich Falls, hike through coffee plantations, take a trip to the historic Port Antonio, or enjoy bird watching in the hotel garden where more than 40 species of birds can be spotted.

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