Call us today on 020 7644 1755

Hard Rock Cancun

5 stars


Facilities & Entertainment
Relax by day at the pool or around the spectacular beach, you can work out at the resort's fitness center too. With kids happily engaged in the activities at the kids club, some parents may opt for a pampering experience at the spa or an exciting tennis match.
Friendly smiles and exceptional service is what Cancun Palace is all about. Well-trained staff delivers the attention you deserve when booking a tour, scheduling a day at the spa or renting a car. In need of assistance? The concierge will address your concerns with expert knowledge about Cancun and its surrounding area. For those honeymooners, our complimentary honeymoon package adds a special touch to make your stay more memorable. If you are looking to hit the links, we offer a golf package at our nearby championship courses. Another perk of staying at Cancun Palace: complimentary wireless Internet access

  • 1 outdoor pool with kiddie section
  • 2 swim up bars
  • 3 outdoor Jacuzzis
  • Kids pool with play area at the Kids Club
  • Sun lounge
  • Pool volleyball
  • Pool basketball
  • Rock Spa*
  • Infinity terrace
  • Fitness Center
  • Sauna/steam room
  • 2 lit tennis courts
  • Ping pong
  • Tables games
  • Kids Club (ages 4 – 17)
  • Daily activities
  • Theme parties or shows nightly
  • Concierge
  • Bell staff service
  • Free WIFI throughout the resort
  • Beauty salon *
  • Gift shop *
  • Spa boutique *
  • Travel agency *
  • Golf package *
  • Car rental *
  • Doctor on call 24 hrs *
  • Ice machines
  • Taxis available 24 hrs. *
  • Dry cleaning & laundry service *
  • Cribs, rollaways & wheelchairs on request
  • Currency exchange
  • ATM Machine
  • Complimentary self parking: limited space
  • Complimentary valet parking (7:00am - 11:00pm) 
  • Tours and adventures*
  • Restaurants and Bars*

*Extra charges apply


Restaurants & Bars

  • The Market - International cuisine, with a continental breakfast and a breakfast buffet, lunch buffet and dinner buffet. * 
  • Frida – International buffet for lunch outdoors serving grilled cuts, chicken and fish. Outdoor brick oven pizza serving from 11:30am. Mexican a la carte dinner. *
  • Zen - Oriental a la carte dinner. Reservations for the Teppanyaki tables can be made at the restaurant El Mercado in the lobby. *
  • Ciao - Italian cuisine - Indulge in breakfast of International fare. In the evening, savore the finest Italian a la carte specialities**
  • Ipanema- During the day, enjoy a buffet or snacks. In the evening, enjoy an elegant dinner of the finest cuts of steak 
  • Pizzeto - Brick oven style pizza
  • Smash Bar – Lobby Bar
  • Beach Bar – Bar & snack service, with beach service from 10am – 5pm
  • Pool Bar Cozumel – Swim up bar with snack service
  • Pool Bar Contoy - Swim up bar with snack service
  • Amphitheather – Bar service during evening shows

*Casual. Wet clothing or uncovered swimwear not allowed.
**Casual elegance. Long pants, collared shirts & shoes required.



The Little Big Kids Club

The club is a modern facility that answers to the demands of young guests by featuring activities for all ages. It includes a dining room for meals and snacks, a video room, a theatre and an outdoor kiddie pool with flumes and slides. For parents who wish to stay in contact with their children, the club offers a cellular phone service free of charge.



Tours and adventures

  • Tour Around The Lagoon
  • Paradise Adventure Sub-See & Snorkel
  • Aqua Twister & Jungle Tour
  • Royal Garrafon Rock Pass VIP
  • Royal Garrafon Rock Pass
  • Dinner Galleon Columbus (Steak)
  • Jungle Tour Aquaray
  • Hard Rock Wet Pass
  • Tulum Express
  • Chichen Itza
  • Tankah
  • Tulum & Coba
  • Extreme Canopy
  • Luxury Sunset Sailing
  • Tulum Shopping Tour
  • Dolphins Experience



Resort Credits

Get Resort credit with a stay of over 3 nights
Get $500 for 3 nights; $750 for 4 nights; $1500 for 5-6 nights; $1800 for 7-8 nights; $2000 for 9-11 nights, $2500 for 12 to 13 nights and $3600 for 14 nights or more.

Use your Resort Credits for

  • Unlimited Golf at two world class courses 
  • Unlimited Spa and beauty salon treatments and selected takeaway products
  • Special Dinners
  • Tequila and wine Tasting 
  • Upgraded wine list 
  • Wine2Go
  • Rock shots
  • Beach day in a Balinese Bed
  • Resort Credit shop
  • Turn up the volume
  • Angelia Ballerina Packages
  • Play Back Toy Store Packages
  • Aquavault
  • Tours and adventures
  • Weddings

Terms and conditions apply. 20% Service Fees apply. There is no cash reimbursement if unused and unused credits may not be transferred for a following hotel stay.

Talk to a specialist


Call 020 7644 1755 to speak with our award-winning travel consultants.

Opening hours 09:00 - 20:00 GMT