Frequently Asked Questions
Table of contents
- How will I receive my travel documents?
- Do you sell insurance?
- Do you provide visas?
- When will our final documents be sent?
- My documents state "1pcs" luggage allowance, what is the weight allowance?
- When I reach my destination and clear customs who should I approach for my transfers or any assistance?
- Will I receive accommodation and/or transfer vouchers?
- What are my domestic flight times for Cuba?
- Which vaccinations do I need?
- Why do you sometimes have to take higher deposit amounts compared to the standard £150 stated in your terms and conditions?
- The month of Ramadan, when does it happen each year?
- Will Ramadan affect my holiday?
How will I receive my travel documents?
For all destinations your holiday documents will be sent electronically to you with the exception of Cuba where your documents are sent in the post.
Do you sell insurance?
We do not sell insurance however we do strongly recommend that all travellers seek fully comprehensive travel insurance immediately after placing your reservation.
Do you provide visas?
We do not arrange visas. For all of our passengers travelling to Cuba we can provide a Cuban tourist card (entry document) for a charge of £15 per person. The tourist card is sent to you with the rest of your final travel documents.
When will our final documents be sent?
Documents will be dispatched 7-10 days prior to departure.
My documents state "1pcs" luggage allowance, what is the weight allowance?
This will be 23kg per passenger unless stated otherwise.
When I reach my destination and clear customs who should I approach for my transfers or any assistance?
Full details of our ground handlers and instructions of where the representatives will be waiting for you will be stated on your final documents.
Will I receive accommodation and/or transfer vouchers?
Yes for all destinations, with the exception of Cuba as vouchers are not required there.
What are my domestic flight times for Cuba?
These will be provided with your domestic e tickets whilst you are in Cuba as they are not available prior to travel.
Which vaccinations do I need?
Please check with your GP which vaccinations are required for your holiday destination. If you are travelling on a tour we advise that you take a copy of your itinerary to your GP for advice as there might be specific advice for certain areas.
Why do you sometimes have to take higher deposit amounts compared to the standard £150 stated in your terms and conditions?
This is because some of our suppliers may require payment in advance for their services. Common examples of this are special airline fares that need to be paid in full at the time of booking such as a low cost airline tickets or hotels with limited spaces over peak periods that require the advanced payment to guarantee the room. Whatever the situation, rest assured that our experienced travel team will be able to keep you fully informed every step of the way and in some cases can offer alternative conditions subject to availability.
The month of Ramadan, when does it happen each year?
Ramadan is an annual event in the Islamic calendar. The dates change each year as they are strictly based on the visual sightings of the crescent moon. In 2014 Ramadan begins on Sunday 29th June and finishes on Tuesday 29th July. The below dates are estimates give or take a day or two. This is because the Islamic calendar is a lunar calendar which is 11 to 12 days shorter than the solar year, hence migrates throughout the seasons. 2015 . 18th June - 17th July 2016 . 06th June . 05th July 2017 . 27th May - 25th June
Will Ramadan affect my holiday?
This should not deter most people from enjoying their holiday however the following information should help you make that decision. During the weeks of Ramadan, Muslims from all over the world will be fasting between sunrise and sunset using the time for prayer and reflection. This means that no eating or drinking happens during these hours. Local restaurants will usually amend their opening hours during this time but hotel restaurants stay open for guests possibly with the inclusion of a screen to keep western diners out of sight from Muslim guests. Alcohol will not be available in public areas of hotels during daylight hours unless the hotel has designated a specific area for this. Please check with our travel team for information regarding your specific hotel choice. You can of course drink as much as you wish in your hotel room during daylight hours! As a mark of respect to local customs is it advisable to avoid eating or drinking in public areas during Ramadan. It should also be n
Talk to a specialist
Call 020 7644 1755 to speak with our award-winning travel consultants.
Opening hours 09:00 - 21:00 GMT