Hanoi hotels perform well in customer service category of TripAdvisor's 2015 Travelers' Choice Awards
Five Hanoi hotels have featured on TripAdvisor's list of the top 25 hotels in the world in the best customer service category of the 2015 Travelers' Choice Awards. Among the five hotels, the Oriental Central Hotel was the highest ranking placing 6th while the Hanoi Charming 2 Hotel took 10th place.
The tourism sector in Vietnam has a lot to be proud of, particularly when it comes to the capital city as five hotels in Hanoi have been listed in TripAdvisor's 2015 Travelers' Choice Awards in the category of the top 25 hotels in the world with the best customer service.
The Oriental Central Hotel ranked as high as 6th place, the Hanoi Charming 2 Hotel was in 10th place, the Hanoi Serene Hotel in 11th place while the Hanoi Meracus Hotel 2 and Essence Hanoi Hotel and Spa were listed 21st and 24th place respectively.
For the top ranking Oriental Central Hotel, TripAdvisor members have been giving rave reviews about the high quality of the customer service. Several comments have praised the helpfulness of the staff and many reviewers have noted that the customer service at the Oriental Central Hotel helped to make their holidays in Hanoi all the more memorable.
Senior TripAdvisor reviewer, Jess_Clay stated:
"What a fabulous place to stay in Hanoi - great location to really explore the Old Quarter and the service offered by the hotel and, in particular, by the hotel manager, Brian Do, is exceptional. The hotel couldn't have done more to make our stay so very pleasant".
The top five hotels to place ahead of Hanoi's Oriental Central Hotel in the best service category were The Place Luxury Boutique Villas in Ko Tao, Surat Thani Province, Riad Kheirredine of Morocco, Hotel Residence Agnes in Prague, Czech Republic, the UK's family run Lawton Court Hotel and the Hamanasi Adventure and Dive Resort in Belize.
TripAdvisor is largely considered to be the most trusted site for hotel reviews. The annual Travelers' Choice Awards, now in its 13th year, is based on the thousands of reviews and ratings of hotels, restaurants and even attractions from the TripAdvisor community.
In addition to the world's best hotels for customer service, other categories up for grabs each year include the world's best small hotels, luxury hotels, romantic hotels, all inclusive resorts along with the top 25 best beaches, restaurants and destinations on the rise.
Talk to a specialist
Call 020 7644 1770 to speak with our award-winning travel consultants.
Opening hours 09:00 - 20:00 GMT
Popular Holidays In Vietnam Browse all
Wander through the hectic streets of Ho Chi Minh City before basking in the sunshine on the beachfront in Danang
- Stylish and modern accommodation in both destinations
- Dine on dishes from across Vietnam in Saigon
- Complimentary shuttle to Danang and Hoi An from Non Nuoc Beach
Combining exciting excursions and activities with the stunning heritage sites of central Vietnam, this trip has it all
Enjoy a beach side retreat with a variety of exciting activities that is also surrounded by three incredible UNESCO sites in the Da Nang area of Vietnam
- Stunning beachside accommodation with a modern Asian influence
- Golf courses designed by golfing legends and professionals a matter of minutes from the resort
- Resort activities including jet skiing, ocean kayaking, Tai Chi and many more
Discover a kaleidoscope of colours in the south of Vietnam from the beautiful temples and bustling markets of Saigon to the lush landscapes of the Mekong Delta before ending on the tropical beachfront in Mui Ne
- Idyllic beach break in Mui Ne
- Explore the famous Cu Chi Tunnels from the Vietnam War
- Cruise through the Mekong Delta in a traditional Bassac boat
Explore the most iconic sites of Indochina during the unforgettable Highlights of Indochina, Vietnam, Cambodia and Laos - Deluxe Tour
You will visit historical sites of Vietnam, discover the heritage of Laos, and explore the beautiful Angkor Complex in Cambodia.
- Tour around Ben Tre River in Vietnam and enjoy a variety of activities, including a visit to any of coconut processing workshops and riding a motocart through rice fields and vegetable plains.
- Watch the sun rise over the blue waters of tranquil Halong Bay, and then cruise through emerald waters of the Gulf of Tonkin.
- Participate in Baci Ceremony, an integral part of the Laos culture, and explore the Luang Prabang Night Market with its handmade textiles and local street food
Exotic and compelling, Vietnam is one of the most remarkable travel destinations in the world. Take in all the classics...
Wander from exciting cities to astonishing scenic beauty via peaceful beaches and the best preserved old towns in...
Discover the beauty and unique heritage of Vietnam with this incredible tour across some of its most famous sites and...
See all the most iconic sights of Indochina on this trip of a lifetime through Laos, Cambodia and Vietnam. Explore the...
Discover the beauty of a superb Sandy Beach Non Nuoc Resort Danang, located by the pristine stretch of beach and...
The Merperle Sea Sun hotel is set in the heart of the picturesque seaside city, Nha Trang. Surrounded on all three...