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Grand Velas Riviera Maya announces dedicated butlers for Grand Class Suite guests

Travellers who are seeking a luxurious experience and high level of service during Cancun holidays in the Riviera Maya will receive exactly this and more at the Grand Velas Riviera Maya near Playa del Carmen in Mexico. The resort has recently launched the dedicated Grand Class Butlers Concierge programme.

Grand Velas Riviera Maya announces dedicated butlers for Grand Class Suite guests

Holidaymakers visiting the Grand Velas Riviera Maya Resort in Mexico will be in for a treat after it recently unveiled its dedicated Butler Concierge programme.

Travellers taking Cancun holidays in the Riviera Maya in the resort's 90 upscale Grand Class Suites will be able to enjoy a high level of service from their own personal butler.

The dedicated butlers are on hand to help with a selection of services including unpacking luggage, booking dinner reservations, organising sightseeing excursions, arranging airport transfers, booking spa appointments and organising purchases to be shipped to guests' homes.

The butlers are multilingual and receive 180 hours of training in the classroom and 60 hours of service training before they gain their "ambassador" status.

"Our guests ask us for many things, and we do everything within our means to satisfy their requests," commented Fernando Garcia Rossette, the Managing director of Grand Velas Resorts.

"Guests have asked our butlers for everything, including acquiring an elephant for a wedding with less than 24 hours notice, acquiring an unusual orchid from another country, preparing special foods, and even dancing in order to get a baby to fall asleep."

The Grand Velas Riviera Maya Resort is one of the most luxurious all inclusive Riviera Maya hotels in the region and is located near Playa del Carmen in Mexico upon 82 tropical acres of land made up of a lush jungle, protected mangroves, and a white sandy beach.

The resort has 491 suites ranging from 1,184 to 3,767-square feet, each boasting elegant furnishings and modern amenities including in-suite plunge pools, 42-inch plasma TVs, whirlpool baths, espresso machines, and much more.

Visitors can choose from three categories of lavish accommodation: Zen Grand Suites which are encircled by flora and fauna of the Yucatan Peninsula's thriving jungle; Ambassador Class, with ocean views and perfect for families; and the most in-demand accommodation – Grand Class with personal butlers.

In the Riviera Maya, guests can enjoy the hotel's high end facilities such as an 89,000-square foot spa, a modern fitness centre with personal trainers, several specialty restaurants serving international cuisine.

As well as being a prime hotspot for holidays near Cancun, the resort is a popular choice for destination wedding and honeymoons with a collection of idyllic settings for romantic ceremonies.

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