Abu Dhabi hotel gets ISO upgrade
The luxury Al Diar Siji Hotel in Fujairah, Abu Dhabi has just completed a full upgrade of its ISO certification to the latest ISO 9001:2008, reaffirming the hotel's commitment to efficiency within its management systems.
Having been praised for the level of upscale Abu Dhabi holidays they offer, the five-star Al Diar Siji Hotel in Fujairah has successfully upgraded its ISO 9001:2000 certification to the latest ISO 9001:2008, a restatement of the hotel’s efficiency with its management systems. The hotel, managed by Abu Dhabi National Hotels (ADNH) under its Al Diar Hotels Division, was first awarded this international certification in 2005.
“Getting the first ISO 9001:2000 certificate was definitely much more difficult than the upgrade to ISO 9001:2008. It also took us longer, like more than 5 months to establish and implement the procedures to comply to international standards the first time. The upgrade was implemented faster because we have been used to the standards required in the first certification. It has been very rewarding to get ISO certified. This is a proof of the hotel’s efficiency with regard to its management systems which inevitably results to better and improved products and services to our guests,” explained the hotel’s general manager, Mr. Fouad Melhem who also heads Siji Hotel Apartments, a luxury serviced property.
Further commenting on the positive impact this certification upgrade would have on how customers perceive the quality of Abu Dhabi holidays at this hotel Mr. Shankar Bharadwaj, the Hotel’s Director of Sales & Marketing and also the hotel’s Management Representative for ISO explained “The certification did not come easy especially with the first. But because of hard work and team work from the staff from all the departments, we were able to comply with all the procedures. I am glad that all our labor and efforts paid off,”
ISO 9000 comprises a family of high-level standards for quality managements system. It is maintained by the International Organisation for Standardisation and and the reason why it is not an easy job to carry a thorough upgrade to meet the latest ISO standards is that it requires an extensive and well defined and documented procedures resulting to improved consistency of output, or better service & product quality brought about by better management control.
Among the trainings conducted for the upgrade to bring better quality luxury holidays enhanced by this coveted certification is the 3-day course for new in-house auditors carried out by Incon Consultancy, an ISO accredited certification body.
Besides its completion of the latest ISO 9001:2008 upgrade, the Al Diar Siji Hotel also boasts of its HACCP (Hazard Analysis & Control Point System) certification, one of most sought-after accreditations in the food service industry, which was awarded to the hotel in 2008 and which the hotel still proudly maintains.
“The ISO and HACCP are proofs of our commitment to providing world-class standard and excellent service and products. We are proud to be among the first 5-star hotels in the UAE and GCC to be both ISO & HACCP compliant,” Mr. Melhem continued.
Al Diar Siji Hotel proudly stands as one of the Special Hotels of the World, offering luxury holidays in Abu Dhabi for the discerning traveller. The hotel has a niche alliance operated by Great Hotels Organization for first class, independent hotels .
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