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Generations Riviera Maya a Gourmet Inclusive Resort, by Karisma

4 stars


Gourmet Inclusive Package Features:
Your Gourmet Inclusive® holiday begins at check-in as you are greeted with a glass of sparkling wine, beverages for the kids and a cool towel upon arrival. You will be pampered with gourmet services and amenities such as butler service, daily turn down, 24 hours room service, premium beverages and gourmet cuisine. Our trademark Gourmet Inclusive® service offers unique and relaxing all-inclusive experiences.

  • Accommodations as selected
  • Welcome glass of sparkling wine for adults and non-alcoholic beverages for kids
  • All meals and gourmet bites
  • All domestic and international alcoholic and non-alcoholic beverages
  • 24 hour Gourmet Inclusive room service
  • Kids menu
  • Eko Kids Club (4-12 years)
  • Beach & Pool butler
  • Snorkelling equipment and kayak.
  • Wireless internet
  • Library & reading area in the Family Lounge
  • All taxes and gratuities
  • Room service family continental breakfast in suite (available when booking one or two bedroom suite for 4 nights or higher, applies one per stay)
  • Family themed night in room dining. (available when booking one or two bedroom suite for 4 nights or higher, applies one per stay)
  • Unlimited free International Calls. Includes cell phones and land lines outside of Mexico.
  • Hard surface tennis court located at main lobby. Rackets and balls provided free of charge.

Baby Amenities:

  • Cribs
  • Strollers
  • Pack and play
  • Baby bottle warmers
  • Baby bottle sterilizers
  • Baby food
  • Baby monitors
  • Baby changing tables with bathtubs
  • Baby bath robes

Additional Facilities and Services (Not Included in the Package):

  • Babysitting and private nanny services
  • International wine selection from our cellar
  • Romantic candlelight or family dinners on the beach
  • Náay Spa
  • Tour desk
  • Scuba diving trips, certification, rental equipment and deep sea fishing
  • Car rental & limousine service
  • Transportation to Playa del Carmen or Cancun
  • Packages: golf, cultural, horseback riding, night cruises, night life, water sports, snorkeling, jet skiing, boogie boards, parasailing, etc.
  • Special wedding, honeymoon and anniversary packages
  • An exclusive beach front Chapel
  • Sky wedding location
  • Private yoga instructor
  • Private dining arrangements
  • National phone calls
  • Money exchange commission
  • Laundry
  • Gift Shop
  • Coffee Shop “We proudly serve Starbucks®
  • Athens Clue – Escape Game
  • Wireless Internet (high speed) 
  • Tennis Pro

Gourmet Inclusive Butler Service:
Guests can truly relax knowing that our professional butlers will take care of their every need.

Pre-Arrival Services:

  • Ensure your preferences are in-suite in accordance to the format previously filled out online

Upon arrival

  • Provide all information regarding tours and spa services
  • Provide a private orientation of the room and the property
  • Throughout your stay:
  • Recommend tour bookings and on-property activities
  • Recommend and reserve Spa treatments
  • Aromatherapy
  • Pillow menu
  • Arrange continental family style breakfast in suite (available when booking one or two bedroom suite for 4 nights or higher, applies one per stay)
  • Arrange family themed in room dining (available when booking one or two bedroom suite for 4 nights or higher, applies one per stay)
  • Make dinner reservations for adults at El Dorado Royale and El Dorado Casitas Royale
  • Make babysitter arrangements (additional charge applies)
  • Arrange for special occasions and celebrations
  • Ensure suite is kept in perfect condition and arranged according to your preferences
  • Follow up all room service orders
  • Shine/clean shoes for dinner on request
  • Complimentary steam service: 2 pieces of clothes per person, the first night. (Additional steaming – extra charge applies)
  • Unpacking & Packing service

Beach and Pool Butler Service:

  • Serve your favourite drinks while you lounge on the beach or pool
  • Provide sunscreen and towels
  • Provide newspapers, magazines, and reading material
  • Provide refreshments and Gourmet Bites
  • Provide cold scented towels
  • Provide toys for kids

Talk to a specialist


Call 020 7644 1755 to speak with our award-winning travel consultants.

Opening hours 09:00 - 21:00 GMT