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Hard Rock Cancun

5 stars

Rooms

The hotel has 601 guest rooms. Each room features panoramic views of either the ocean or lagoon.

The 7 types of rooms we can offer you are:

Deluxe Gold

  • 1 King or 2 double beds
  • Double hydro spa tub
  • Balcony with chairs and table
  • Liquor dispenser 
  • Mini bar containing soft drinks, bottled water, juices and domestic beer
  • LCD television with satellite
  • Purified water
  • Rock Spa bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually-controlled air conditioning
  • Coffee maker
  • Direct dial telephone 
  • Bluetooth-enabled wireless alarm clock radio
  • Alarm clock
  • Hair dryer
  • Iron and ironing board
  • Free wireless internet
  • 24-hour Room Service
  • Turndown service
  • Lagoon View
  • Maximum occupancy: 4 guests, including children & infants

Deluxe Platinum

  • 1 King or 2 double beds
  • Private bath with shower
  • Double hydro spa tub
  • Balcony with two chairs and table
  • Mini bar containing soft drinks, bottled water, juices and domestic beer
  • Liquor dispenser 
  • LCD television with satellite
  • Purified water
  • Rock Spa bath amenities
  • Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually-controlled air conditioning
  • Coffee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair dryer
  • Iron and ironing board
  • Free wireless internet
  • 24-hour Room Service
  • Turndown service
  • Ocean View
  • Maximum occupancy: 4 guests, including children & infants

Deluxe Family

  • 2 connecting  rooms - one bedroom with king bed and another bedroom with 2 double beds
  • Double hydro spa tub in each room
  • Balcony with chairs and a table
  • Liquor dispenser 
  • Mini Bar contains sodas, bottled water, juices and domestic beer 
  • LCD TV with satellite in each bedroom
  • Purified Water
  • Rock Spa® Bath Amenities
  • Welcome amenities for families
  • XBOX 360 with a selection of DVD's and Xbox games (upon request)
  • Kids special room service menu
  • L'Oreal Kids Bath Products
  • Bathrobes & Slippers - including mini sizes for children 
  • Digital Safe (laptop size) 
  • Kids beach toys
  • Family welcome amenities
  • Individually-Controlled air conditioning
  • Coffee maker
  • Direct Dial telephone
  • Alarm Clock
  • Hair Dryer
  • Iron and ironing board
  • Free wireless Internet
  • 24-hour room service (special kid's menu)
  • Turndown Service
  • Lagoon View
  • Maximum occupancy: 6 guests, including children (ages 4-17) & infants (ages 0-3); 4 adults max.

*This room category is exclusively for families travelling with children.
 

Deluxe Diamond

  • 1 bedroom with King size
  • Double hydro spa tub
  • Private bath with Shower
  • Balcony with chairs and a table
  • Liquor dispenser containing premium brands of liquor
  • Mini bar containing soft drinks, bottled water, juices and domestic beer
  • Bath Robe & Slippers
  • LCD television with satellite
  • DVD/CD player
  • Purified water
  • Rock Spa® bath amenities
  • Aromatherapy Menu
  • Exclusive Beach Bag (one per room/per stay) 
  • Digital safe (laptop size)
  • Individually-controlled air conditioning
  • Espresso/American cofee maker
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio 
  • Hair dryer
  • Iron and ironing board
  • Free wireless internet
  • Exclusive Concierge Phone Service
  • Pillow menu & Nightly Turn Down Service
  • Nightly Petit Fours
  • 24-hour Room Service from restaurants to create a special menu 
  • Pre-order breakfast the night before
  • Ocean View
  • Maximum occupancy: 2 guests 

 Rock Royalty Level - Platinum

  • Ironing Service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Access to Rock Royalty areas on the pool, lounge and beach
  • Complimentary 25-minute couple’s massage at the Rock Spa®
  • VIP Check-in and check-out
  • Late checkout available (until 3pm – available upon request and availability)
  • Complimentary beach bag (1 per room/per stay)
  • Bonus Track - (Personal Assistant will help review account and assist in express check-out)
  • Double hydro spa tub
  • Private bath with shower
  • Balcony with two chairs and a table
  • Premium Liquor dispenser - Absolut, Bacardi White, Johnny Walker Red Label, Jose Cuervo Especial
  • Mini bar with soda, bottled water, juice, domestic beer and snacks
  • LCD TV with satellite
  • Purified water
  • Plush Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioner
  • Espresso machine
  • Direct dial telephone
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service – select a la carte menu
  • Turndown service

​​​​​​​​​​​​​​Rock Suite Platinum

  • Private bath with shower
  • Private terrace with lounge chairs and chairs with a table
  • Liquor dispenser
  • Mini bar with soda, bottled water, juice & domestic beer
  • LCD TV with satellite
  • Bluetooth-enabled wireless alarm clock radio
  • DVD/CD player upon request
  • Purified water
  • Rock Spa® bath amenities
  • Bathrobes & slippers
  • Individually controlled air conditioner
  • Espresso/American coffee maker
  • Direct dial telephone
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service from select restaurant menus
  • Nightly Petit Fours
  • Turndown service
  • Pillow menu
  • Aromatherapy
  • Ocean or lagoon view 

Rock Star Suite

  • Ocean View 
  • Ironing Service (2 items per person/per stay)
  • Upgraded full-size Rock Spa® bath products
  • Express luggage delivery
  • Complimentary Shoe Shine
  • Nightly Petit Fours
  • Aromatherapy and Pillow Menu
  • Spa Tub Preparation (with 24-hours notice)
  • Access to Rock Royalty areas on the pool, lounge and beach
  • Complimentary 25-minute couple’s massage at the Rock Spa®
  • VIP Check-in and check-out
  • Late checkout available (until 3pm – available upon request)
  • Complimentary beach bag (1 per room/ per stay)
  • Bonus Track - (Personal Assistant will help review account and assist in express check-out)
  • Double hydro spa tub
  • Private bath with shower
  • Outdoor shower
  • Two-story terrace with lounge chairs and table
  • Premium Liquor dispenser 
  • Mini bar with soda, bottled water, juice, domestic beer and snacks
  • Home Theatre and surround sound music system and blue-ray player and lighting
  • 58” high-definition plasma TV
  • Bluetooth-enabled wireless alarm clock radio
  • DVD/CD player upon request
  • Purified water
  • Plush Bathrobes & slippers
  • Digital safe (laptop size)
  • Individually controlled air conditioner
  • Espresso/American coffee maker
  • Direct dial telephone
  • Hair blow dryer
  • Iron/ironing board
  • Free wireless internet
  • 24-hour room service from select restaurant menus
  • Turndown service
  • Hangover kit
  • Private dinner on the beach (must be requested 6 hours in advance)

 

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Call 020 7644 1755 to speak with our award-winning travel consultants.

Opening hours 09:00 - 20:00 GMT