John and Karen
Rated 5.0 of 5
Holidays in Cuba
Our Holiday to Cuba
Dear Mr Shah
I am writing on behalf of myself and partner Karen as we felt it is a more traditional and positive ways of expressing our complete and total satisfaction with your Company.
Previously we have always booked our holidays with the more heavily branded Companies and were pleasantly surprised when you offered us a complete package holiday to Cuba, especially when it included a 12 night stay at a "Sandals" hotel.
Unfortunately, in May you advised us that the hotel would no longer be run as a Sandals brand, yet you gave us the assurance there would be no significant change other than the name above the door. At that point Karen was extremely disappointed and upset as it had always been her dream to stay at a Sandals Resort on the basis she had always believed it was the ultimate place to stay with complete ultra luxury. This being the main reason for returning to Cuba.
We left the UK on the 7th September flying to Amsterdam then on to Havana on KLM flights with made the journey a very comfortable experience. Having spent 2 nights in the Iberostar Parque Central Hotel which was absolutely fantastic we transferred to The Royal Hicacos, Varadero. Sadly as the hours went by we became totally disillusioned with the service, staff, environment and especially the food being offered. This certainly was not the luxury and ultra all inclusive package that we expected.
We made the decision to see if it would improve however, after 2 miserable nights Karen said to me when she woke up on the Wednesday morning that she could not bear another 10 nights there and ruin our main holiday. Being honest, I said to her let's just see how the day goes but, when I went for breakfast and found nothing inviting to eat, I agreed and telephoned your Varadero Resort Supervisor Yordi. Yordi was an extremely pleasant and helpful lady who listened and explained the possible options however, she needed authority from Head Office.
Yordi telephoned us back with several options to which we chose the option to transfer to the Paradisus Princesa Del Mar as we had previously stayed at the Paradisus Rio De Oro in Guardalavaca which was a fantastic resort. We checked out of the Royal Hicacos, got a taxi and met her in the lobby. The hotel was more than we expected, we were now in a different world, maybe another planet and the following 10 days became heaven.
Your lovely Supervisor Yordi was absolutely fabulous and a credit to your Company, having hade a phone call at 10.30am to then being in a room in paradise at 12.45pm was a dream come true. Very fortunately on departure we were able to personally thank Yordi for all her help. We cannot thank her enough however, obviously she represents the Company whose ethos is to provide a quality service and employing quality staff. Thank you so much as we are sure you will pass on our comments to Yordi.
There is no doubt which Company we will be going on holiday with next time and when in conversation regarding holidays The Holiday Place will always be on the tip of our tongues. We would highly recommend your Company for first class Customer Service from start to finish.
Once again, many many thanks.
John Hazlehurst and Karen Looker
Cuba Holidays Browse all
Escape to Cuba's sunkissed sands for an amazing price!
- The Location on one of Varadero's best virgin beaches
- Virgin Atlantic Sale, huge reductions sale ends 10th Jul 2017
- Enjoy varied entertainment, including water sports, beach volleyball, tennis, evening performances and more
- The all-inclusive plan features 1 buffet restaurant, 2 A la carte, 3 snack bars and 3 bars
Enjoy a wide range of added values, fun activities or relax and lie under the sun on exclusive private beach area in Varadero
- Never waste a minute of your holiday and enjoy all fun activities from waters sports to golf lessons at Bella Costa
- Experience Varadero to the fullest with fantastic options for couples, families or singles as there is something to suit everyone
- Memories Miramar Hotel has a fantastic location and is only a 5-minute walk from the nearest beach
- Virgin Atlantic Sale, huge reductions sale ends 10th Jul 2017
Ideal for trendy couples - stay at a chic and sleek hotel in the heart of vibrant Havana and then Stay next to Cuba's famous Varadero beach
- Book today and receive a free tour seeing all the iconic sights of Havana
- Exclusive Couples offer - Welcome Cocktail, 1 hour free Wifi Access in Havana plus a bottle of wine on arrival, 30-minute massage and a Romantic Dinner in Vardaero
- Blau Vardero offers something for everyone with as little or as much as you want to do on offer including a spa
- Be swept away by the amazing views of Havana from Capri's rooftop pool
Stay at a Havana hotel brimming with history then head off to a brand-new beachfront resort in Varadero
Relish the timeless charms of Cuba from the comfort of Cuba’s most cutting edge hotels
- Stay at two of Cuba’s most cutting edge hotels, bursting with modern comforts
- Relish an all-inclusive beach retreat, boasting an overabundance of facilities
- Explore Havana’s charismatic, timeless and bustling streets
Stay in two top ranked hotels on a twin centre holiday that blends luxury and historically perfectly to create a holiday of a lifetime
- Take advantage of an amazing room upgrade from a Standard Room to a Sea View Room at NH Capri
- Stay in two of the top ranked hotels in Cuba, perfectly paired to offer you a holiday like no other
- Royalton Hicacos is a luxurious resort located one of the finest beaches in Varadero where there is a little or as much as you want to do on offer including a spa and activity program
- NH Capri is located in the heart of cultural Havana and is embroiled in history being one of the most popular hotels with the gangsters of the 1950’s
Combine colourful and vibrant Havana with a relaxing summer 2017 beach holiday in an award winning resort on the shores of Varadero
- Book early and benifit from huge early bird summer discounts!
- Discover Havana by day visit the historial sites and by night you can listen to live music or dance to the Salsa beat
- Enjoy complimentary pool-based dive courses on offer for beginners and experience one free daily dive at the Royalton Hicacos
- Three freshwater pools including four whirlpools and signature swim-up pool bar at Royalton Hicacos ensure an unforgettable holiday
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