Rated 4.8 of 5
Holidays in Cuba
Cuba Varadero Holiday
Dear Mr Tony Gajic - Holiday Place UK and Mr Ernesto Blanco – The Holiday Place Varadero, Cuba
We had the pleasure of staying at Blau Hotel in Varadero, Cuba as from Jan 31st until Feb 12th – 2009.
We had arranged the flights from Denmark to arrival Havana Airport ourselves and booked coach & hotel trough The Holiday Place UK – Mr Tony Gajic. 2 of our 4 suitcases did unfortunately not turn up upon arrival HAV Airport but we got an irregularity-report issued and was met at the Airport by Holiday place rep´s as promised to take us to Blau Hotel in Varadero.
Next morning we met up with Sandra Borges Sanchez in the lobby of Hotal Blau – just to get a quick info about the area – Varadero in General and also hear about the possible tours we could book. Informing Sandra about the irregularity of the suitcases, she immediately to “ownership” and promised us to call – check and advise on a regular basis.
The service level of Sandra was AMAZING and VERY VERY GOOD… We have never ever, elsewhere in the World where we have travelled, met a service level like the one provided by Sandra Borges Sanchez… We got updates constantly reg. our missing suitcases by mobile text-messages (From early AM to very late PM as well daily !!) and got a lot of tips as well reg. Varadero and the tours in general as well.
On day 4 of our stay (After 09 PM !!) we got a text-message from Sandra with confirmation that our suitcases had arrived in Havana Airport and would be delivered the following morning to Blau Hotel in Varadero, which they were and all in good condition – nothing missed. Sandra provided us with a claim form we should use towards our own insurance company here in Denmark, to get compensation from the costs we have had to buy some new clothes etc for our kids – again top top service !!
Reason for writing this “recommendation – Thank you mail” is of course to cheer the work and top professional service provided by your local rep. Sandra Borges Sanches… People in general complain about “anything” but seems to forget to praise and say thank you when you get really great service…. We had NOTHING to complain about and A LOT to PRAISE… Mainly thanks to Sandra but also to Tony Gajic in the UK and The Holiday Place in General…!!
WE WILL (HOPEFULLY SHORTLY) USE YOUR GREAT COMPANY & SERVICE AGAIN !!
Rasmussen Family Denmark
(Heidi – Rene – Niklas & Julie)
Cuba Holidays Browse all
Escape to Cuba's sunkissed sands for an amazing price!
- The Location on one of Varadero's best virgin beaches
- Virgin Atlantic Sale, huge reductions sale ends 18th Oct
- Enjoy varied entertainment, including water sports, beach volleyball, tennis, evening performances and more
- The all-inclusive plan features 1 buffet restaurant, 2 A la carte, 3 snack bars and 3 bars
Fall in love with Havana and its captivating heritage before being dazzled by the pristine shores of Varadero
- You will be staying in luxurious hotels in both Havana and Varadero that combine perfectly and offer the best of both worlds whether you are looking to adventure or relax
- Experience the best of the world famous Varadero Beach where white sand is lapped by clear water when staying at Melia Varadero
- Enjoy a Welcome cocktail and a bottle of cava on arrival in Havana and Varadero
The unlimited heaven of tranquillity in a perfect setting
- Iberostar Parque Central Hotel is a great base to discover Havana's historic Old Town.
- Activities throughout the day at Iberostar Varadero Hotel , including aerobics, archery, basketball, beach volleyball, football, kayaking and more.
- The luxurious 5 star accommodation ensures a comfortable adventure.
A superb combination of great accommodation and exciting activities make this resort one of Cuba's hottest properties
- Previous winner of the Trip Advisor Certificate of Excellence, and ranked in the top 5 Hotels in Varadero
- Full range of Spa treatments for a more relaxing break, or a selection of water and land sports to choose from for the more active traveller
- Couples can benefit from a free bottle of sparkling wine and a romantic dinner for two, plus a 30 min massage per couple
A couples' special - enjoy the perfect mix of history, local culture and laidback beach retreat for the perfect romantic Cuban experience.
- Enjoy all kind of the Spa treatments, water and land sports at Blau Varadero
- Fantastic views to the ocean from the modern and elegant rooms with balcony or terrace
- The perfect location of Blau Varadero beside the pristine sandy beach
Unwind, relax and take it easy in Varadero before a truly Cuban experience in Havana
- Virgin Atlantic Sale, huge reductions sale ends 18th Oct
- Miniclub for children from 2 to 12 years old at Blau Varadero
- Memories Miramar Havana is perfect for those wanting to visit the old Havana, yet stay in total luxury and comfort
Varadero is a showpiece of Cuba's natural beauty; stunning white beaches, turquoise waters and clusters of lofty palm...
Combine exploring the old dimes of Havana with a refreshing beach retreat in Vardero on an unforgettable twin centre...
One of Havana’s most historically popular mafia-run hotels of the 50s, the Capri is a legendary property with over...
Get the best of Havana and Varadero with this fabulous combination of city and beach in two of Cuba's finest hotels, the...
If you want to really feel Cuba's beating heart and pulsating rhythms, this is one of the best for an unforgettable...
Villa Romero is beautiful in its design, and its comfortable rooms are pleasantly decorated to a high standard, offering...
Are you searching for an adventurous holiday filled with culture, authenticity and charm? Then why not enjoy a twin...
Explore the historic and cultural wonders of Cuba's spellbinding capital as you unwind over an eight-day getaway. Havana...
Beyond its sober elegance of Mudejar roots and the presence of round arches and red clay tile roof, it is known for its...
Seize this opportunity to explore Cuba's mystical and ancient capital from top to bottom, savouring its enduring...
Talk to a specialist
Call 020 7644 1755 to speak with our award-winning travel consultants.
Opening hours 09:00 - 21:00 GMT