Rated 4.8 of 5
Holidays in Cuba
Cuba Varadero Holiday
Dear Mr Tony Gajic - Holiday Place UK and Mr Ernesto Blanco – The Holiday Place Varadero, Cuba
We had the pleasure of staying at Blau Hotel in Varadero, Cuba as from Jan 31st until Feb 12th – 2009.
We had arranged the flights from Denmark to arrival Havana Airport ourselves and booked coach & hotel trough The Holiday Place UK – Mr Tony Gajic. 2 of our 4 suitcases did unfortunately not turn up upon arrival HAV Airport but we got an irregularity-report issued and was met at the Airport by Holiday place rep´s as promised to take us to Blau Hotel in Varadero.
Next morning we met up with Sandra Borges Sanchez in the lobby of Hotal Blau – just to get a quick info about the area – Varadero in General and also hear about the possible tours we could book. Informing Sandra about the irregularity of the suitcases, she immediately to “ownership” and promised us to call – check and advise on a regular basis.
The service level of Sandra was AMAZING and VERY VERY GOOD… We have never ever, elsewhere in the World where we have travelled, met a service level like the one provided by Sandra Borges Sanchez… We got updates constantly reg. our missing suitcases by mobile text-messages (From early AM to very late PM as well daily !!) and got a lot of tips as well reg. Varadero and the tours in general as well.
On day 4 of our stay (After 09 PM !!) we got a text-message from Sandra with confirmation that our suitcases had arrived in Havana Airport and would be delivered the following morning to Blau Hotel in Varadero, which they were and all in good condition – nothing missed. Sandra provided us with a claim form we should use towards our own insurance company here in Denmark, to get compensation from the costs we have had to buy some new clothes etc for our kids – again top top service !!
Reason for writing this “recommendation – Thank you mail” is of course to cheer the work and top professional service provided by your local rep. Sandra Borges Sanches… People in general complain about “anything” but seems to forget to praise and say thank you when you get really great service…. We had NOTHING to complain about and A LOT to PRAISE… Mainly thanks to Sandra but also to Tony Gajic in the UK and The Holiday Place in General…!!
WE WILL (HOPEFULLY SHORTLY) USE YOUR GREAT COMPANY & SERVICE AGAIN !!
Rasmussen Family Denmark
(Heidi – Rene – Niklas & Julie)
Cuba Holidays Browse all
Relax on one of the best beaches in the world and enjoy the endless fun this the All Inclusive iberostar tainos
- Relax and unwind at the onsite spa with a variety of treatments and massages on offer
- Enjoy non-motorised watersports including: windsurfing, sailing and snorkeling
- Experience the all-inclusive delights with a choice of four restaurants and five bars
Dive into the warm water of Varadero beach and relax under the caribbean sunshine
- Enjoy a fantastic tour
- Book now and benefit from huge savings with the launch of the new Virgin Atlantic to Varadero offer!
- Suites feature a separate living area and Tropical suites feature breathtaking views of the sea
- Golf lovers can play on the nearby Varadero 18 hole golf course
Indulge in a couples special retreat that includes a Deluxe Havana City Break and Luxury Adults-Only All Inclusive Beach Escape in Varadero
- The perfect 5* multi centre mixing exciting city life with a pampering beach retreat in romantic Cuba
- The luxury all suite Paradisus Princesa Del Mar Resort and Spa is situated on the pristine Varadero beach
- Melia Habana is the perfect base for exploring all that Cuba has to offer and also offers a free shuttle to and from the Old City Centre
Enjoy an amazing twin centre full of enjoyment for everyone at occidental miramar and breezes bella costa
The two hotels combine for an amazing holiday experience fit for everyone from couples to families at occidental miramar and breezes bella
- The Memories Miramar Havana is located in an elegant residential neighbourhood of Miramar and enjoys beautiful ocean views
- Both hotels offer fantastic amenities and facilities which makes the hotels a great choice for both families and couples
- Bella Costa is located on one of the world's finest beaches - Varadero
Ideal for trendy couples - stay at a chic and sleek hotel in the heart of vibrant Havana and then move on the shores of Cuba's most famous beach.
- Get the honeymoon package with late check out, turn down service, room upgrade and more
- Enjoy a full range of Spa treatments, water and land sports at Blau Varadero.
- Be swept away by the amazing views of Havana from Capri's rooftop pool
The unlimited heaven of tranquility in a perfect setting
- Iberostar Parque Central Hotel is a great base to discover Havana's historic Old Town.
- Activities throughout the day at Iberostar Varadero Hotel , including aerobics, archery, basketball, beach volleyball, football, kayaking and more.
- The luxurious 5 star accommodation ensures a comfortable adventure.
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